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General FAQ

Creating an account

You can browse on our website to get inspiration or look for specific items. However, if you wish to place an order through the Bova web store you will be asked to create an account. there are certain information that we need from you in order to attend your order. Therefore we ask you to create an account. When you create an account of the BOVA Furniture website you have to fill in your information in the fields. The boxes marked with an * are required fields.

Price Guaranty+

Bova will attempt to match any public advertised price on products sold through the Bova web store. For details, please contact customer service by email. All prices are in US Dollars.

Representations

You represent and warrant that you are over the age of 18 and can form a legally binding contract under applicable law. You represent and warrant that you have provided and will continue to provide true, accurate, current and complete information about yourself when completing a purchase from Bova furniture.

Special Orders

Lead times for special orders may vary depending on product and manufacturer. Lead times for products from overseas manufactures may be longer than domestic manufactures. A sales representative will contact all customers placing special orders, through the Bova online shop, to confirm the accuracy of the order and to avoid any misunderstandings.

The lead-time for the merchandise will start when the order has been confirmed and the required deposit paid. Bova cannot be held responsible for delays beyond our control including, but not limited to, production delays, shipping delays, holidays and raw materials, fabric or leather not being in stock.

Special orders require a non-refundable deposit of 30% at time of order. The balance due is payable before the merchandise ship from our Distribution Center. If the customer does not take delivery within 30 days of the special order arriving in our distribution, the balance must be paid in full and agreements of continued storage at our Distribution Center must be made.

Failure to pay the balance within 30 days of the merchandise arriving at our Distribution Center may result in cancellation of the order and forfeiture of the deposit.

Special orders may be cancelled within 48 hours (2 days) of final confirmation of the order. Cancellation of special orders after 48 hours (2 days) may result in the forfeiture of the 30% deposit.

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